Refund policy

We care deeply about your satisfaction and the quality of every product we send out. Because our herbal teas are classified as food products, we follow strict hygiene and safety regulations under EU law.

Eligibility for Returns

Due to the nature of our products, we can only accept returns on sealed, unopened tea products that are:

  • In their original, unopened packaging

  • Unused and undamaged

  • Accompanied by the receipt or proof of purchase

  • Returned within the legal 14-day period after delivery

If the seal is broken or the tea has been opened, we unfortunately cannot accept the return due to hygiene regulations.

How to Start a Return

To initiate a return, please email us at voice@merifemme.de with your order number and reason for return.

Returns must be sent to:

Rebeka Dukic – Merifemme
Rosenheimer Landstraße 84B
85521 Ottobrunn, Germany

Please do not send any items back without contacting us first. Unregistered returns will not be accepted.

If your return is approved, we will send you a return shipping label along with instructions.

Damages and Issues

Please check your order immediately upon arrival. If an item is damaged, defective, or incorrect, contact us right away so we can evaluate and resolve the issue.

Non-Returnable Items

For hygiene and legal reasons, the following items cannot be returned:

  • Opened or unsealed food products (e.g., opened tea bags or pouches)

  • Custom-made or personalized tea blends

  • Sale items or gift cards

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original (if eligible), and place a new order separately.

EU 14-Day Cooling-Off Period

If your order is being delivered within the European Union, you have the legal right to cancel your order within 14 daysof receiving it — without giving a reason.

The product must be:

  • Unopened and sealed

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Your bank or card provider may need extra time to post the refund

  • If you haven’t received your refund after 15 business days, please contact us at voice@merifemme.de